FAQ

Chloe & Me Candles

Hand Poured Soy Blend Candles and Melts in Pennsylvania
Our company is built on quality products and excellent customer service.

– Staci


ABOUT US

In May of 2013, Chloe was born with gastroschisis. Gastroschisis is a birth defect that causes the intestines to grow out side the body. Luckliy, this was repaired surgically following birth, but required a lengthy road to recovery. I figured now was the time to put my business degree to use. Chloe & Me was born in March of 2014. We started out as a jewelry company, and quickly found our calling with wax. Our passion, dedication, and customer experience are guaranteed to impress!

Production Methods
All products made by us and thoroughly tested to ensure best possible quality.
Custom Orders
Average Production Time for Custom Orders: 14-18 business days.
Custom Order Options: Custom Scent Requests Available on Selected Products.

SHIPPING & DELIVERY

Shipping via USPS.

 

EASY RETURNS

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

TRACKING YOUR ORDER

Tracking numbers provided via USPS/Paypal shipping.

 

100% SECURE ORDERING 

Chloe & Me Candles keeps your payment information secure. Chloe & Me Candles never receive your credit card information.

 

PRIVACY POLICY

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)